FAQ: luna marina | enamel pin collection
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

I thought I was getting stickers for free? Why is it an add on?

Don’t worry! You are still getting everything for free that has been promised! The add-ons for the same items are there should you want any extras of that particular item or if you aren’t in a tier that has already included it. All free rewards are automatically added to your pledge and can be viewed on your receipt! Make sure to double check what you have there to make sure you got everything you wanted :)

Last updated: April 30, 2021 23:34

If my tier doesn't include a specific bonus item will I still qualify with add-ons?

Yes, If you are for example a single pin tier but add an additional pin we will manually add the sticker to the pledge later. The same with if your order adds up to four or more pins the washi tape will be added and if it adds up to 10 or more pins the standee will be added.

Last updated: April 30, 2021 23:45

I selected add-ons on kickstarter where do I get those?

If you selected a specific add-on it should already be in your cart, please check to make sure it appears! If you picked an undecided add-on feel free to select which one you’d like in the add-on shop

Last updated: April 30, 2021 23:38

When will the items ship?

They are expected to ship in October, however, should there be unforeseen circumstances such as delays due to the pandemic or the amount of pins ordered not being able to finished in time we will keep you updated!

Last updated: April 30, 2021 23:45

When will I be charged for my add ons?

Cards are expected to be charged around June! We’ll be sending out an update before we charge.

Last updated: May 04, 2021 14:18

Can I change my add-ons later?

Add-ons will be able to be changed anytime up until the surveys are locked.

Last updated: April 30, 2021 23:40

What if I move later before the pins are shipped?

You’ll be able to change your address any time until we’re ready to ship! Addresses will be locked close to ship date and there will be an update that goes out beforehand

Last updated: April 30, 2021 23:46

Why is paypal not available?

Unfortunately backerkit recently made some changes that doesn’t allow us to connect paypal anymore, so sorry!

Last updated: May 04, 2021 14:18

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
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